What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Pay with check option still redirects to PayPal

    Asked by AthleteTrax2 on April 14, 2016 at 03:14 PM

    Hi,

    the form below is sending people to paypal even if they choose to pay later. can you please adjust. I am losing customers because of this issue

    Page URL:
    https://www.jotform.com//?formID=60563722492154

    order form paypal redirect pay with check
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    JotForm Support

    Answered by Mike on April 14, 2016 at 05:46 PM

    This is happening since the PayPal value is not being cleared on your form. Please switch the 'Clear Hidden Field Values' parameter to default 'Clear on Submit' via form Preferences in order to fix the issue.

    If you need any further assistance, please let us know.