What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Renewal payment

    Asked by hkmurano on April 17, 2016 at 06:10 PM

    Dear Sir, 

    I just upgrade my account now 

     

     

    JotForm bronze yearly
    S-8PE60368494289256
    $159.00 USD for each year

    Please refund last charged on 04-10-2016 (amount $90.00)

    @ Processing date : 04-10-2016

    Transaction ID # 25R416073W135911S

    @ subscription # S-5WK11662T93544458

    @ Paypal email : contact@golansky.com

     

    Please let me know asap... everything is okay

    renewal payment JotForm style size yearly
  • Profile Image
    JotForm Support

    Answered by BDAVID on April 17, 2016 at 07:12 PM

    That subscription number(S-5WK11662T93544458) was for a Premium Yearly plan purchased on Apr 9, 2015.

    So, there is nothing to be refunded, since you receive that service. Here is the thread you opened that time, where it confirms this: http://www.jotform.com/answers/549822 

    Please open a new thread if you need anything else, we will be glad to assist you.

     

  • Profile Image

    Answered by hkmurano on April 17, 2016 at 07:38 PM

    I do not understand .

    Jot form charged 04-09-2015 and 04-10-2016 with same subscription #.S-5WK11662T93544458

    This year charged $90.00 on 04-10-2016 for until to 04-2017. (Transaction ID : 25R416073W135911S)

    But, today upgraded to Bronze with new subscription #  S-8PE60368494289256 (Transaction ID # 2JE602672D693832D)

    You must refund $90.00 charged on 04-10-2016.. 

     

    Please let me know

  • Profile Image

    Answered by hkmurano on April 17, 2016 at 07:41 PM

    for last year

    @ Transaction ID # 9X439066GA560244H

    subscription # S-5WK11662T93544458

     

    for this year

    subscription # S-5WK11662T93544458

    Transaction ID : 25R416073W135911S

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    JotForm Support

    Answered by BDAVID on April 17, 2016 at 07:44 PM

    Thanks for the details, I will sent this to our billing department for further investigation. You will be updated via this thread.

  • Profile Image
    JotForm Support

    Answered by BDAVID on April 17, 2016 at 07:59 PM

    Hi again, we were able to trace the charge, so the refund request has been processed already. Please allow 1-3 business days for this to be completed.

  • Profile Image

    Answered by hkmurano on April 17, 2016 at 08:20 PM

    Thank you again.

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    JotForm Support

    Answered by Kevin_G on April 17, 2016 at 10:34 PM

    On behalf of my colleague, you're welcome. 

    Feel free to contact us if you need more help, we  will be glad to help you.