What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    We no longer earn submissions for referring friends?

    Asked by oabcaa on April 18, 2016 at 11:57 AM

    Hello Jotformers,

    First of all I love this wonderful enviroment you've created, forms are easy to be done and mantained. I have a question:

    I have 180 free submissions, I dont have a Professional paid plan as of yet, just using Jotform to some experimentations.

    I see in the account I can get 10 free submissions by referring a friend. I did refer a friend and nothing happened. I think it's not working. Or you no longer give 10 submissions for referrers? :)

     

    Thank you!

    Submissions JotForm professional love
  • Profile Image

    Answered by victor on April 18, 2016 at 02:24 PM

    Thank you for contacting us and your kind words.

    I have just reviewed and noticed that you 180 submission as you indicated:

    I am assuming that you 80 more submission from our getMore page. When you are referring another user, he requires to register first. As soon he is registered. you will be getting 10 extra submission.

    If you do not get it, please let us know so we get review it and see how we may help. Please indicate the user you referred.

  • Profile Image

    Answered by oabcaa on April 18, 2016 at 10:09 PM

    I think it's not working beacause I referred a friend, he told me he is already using Jotform and I was not credited.

  • Profile Image
    JotForm Support

    Answered by beril on April 19, 2016 at 03:30 AM

    Can you also try to invite another friend who is not using Jotform for getting extra 10 submissions?

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.

  • Profile Image

    Answered by grade4pagasa on April 19, 2016 at 03:46 AM

    Hi oabcaa

    You mentioned that your friend is already using JotForm. Did he/she click the join JotForm link sent to their email address? That's how JotForm give credits earned for friend invites. 

    You could also check your Invite Friends status in your account settings. You'll see there if any of your friends joined JotForm by clicking the link sent to them

    Hope this helps. 

  • Profile Image

    Answered by oabcaa on April 19, 2016 at 06:23 AM

    Yes, I know this. My friend already signed up and his status as my referral keeps "waiting". I think your system is not counting it at all.

  • Profile Image
    JotForm Support

    Answered by ashwin_d on April 19, 2016 at 07:36 AM

    Hello oabcaa,

    That is correct. As the "Invite Status" says "waiting" that means the user did not click on the invite email to sign up for an account.

    Please be noted that our system is designed to capture the user only when the invitation link is clicked which is received in email.

    I would suggest you to invite some other user or same user with different email address and ask them to click on the invitation URL to sign up for free account.

    Thank you!