What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I have been added as a sub-account, I has made payment for Bronze Package, however Jotform is still asking me to upgrade. Please help!!

    Asked by singyang on April 18, 2016 at 01:00 PM
    JotForm sub-account sub a
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    JotForm Support

    Answered by BJoanna on April 18, 2016 at 03:09 PM

    I have checked your account and your account is on Free plan. There is only one form that is shared with, from account aaronkobes. You do not have any form that is created on your account. 

    I also saw that your account was upgraded. It seems that wrong account was upgraded and my colleague refunded the payment on this thread.

    http://www.jotform.com/answers/821134  

    Considering that aaronkobes is main account and form that is shared with your account is created on that account, you need to upgrade account aaronkobes to enable that account and form. 

    Hope this will help. Let us know if you need further assistance.