What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    What if the system crashes while the client is filling out our form, do they loose all the information? Can we add a save button?

    Asked by marronefilms on April 20, 2016 at 02:11 AM
    What if the system crashes while the client is filling out our form, do they loose all the information? Can we add a save button?
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    JotForm Support

    Answered by beril on April 20, 2016 at 04:12 AM

     There are several ways to prevent losing information while filling the form that. First of all, you can save input data in the session. Please, check the guide below for more information:

    http://www.jotform.com/help/97-How-to-Save-Forms-to-Continue-Later

    Alternatively, you can enable the "Auto Fill" feature of your form. At that situation, your input data will be saved in your browser cookie. You can see the following guide for more information:

    http://www.jotform.com/help/227-How-to-Enable-Auto-Fill-Feature-Save-Form-Entries-to-Continue-Later

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.