What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I presume that this is related to the other thread you have opened here: https://www.jotform.com/answers/822886
If this is related to some other issue/error please do let us know, otherwise we will be updating you shortly on your other thread since it includes much more details.