What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why I get error - Form not found. This form is disabled?

    Asked by bkmd on April 21, 2016 at 11:34 AM

    Merhaba,

    https://form.jotformeu.com/61113223113334 adresli formumu görüntülemek istiyorum. Ama yapamıyorum.

    Ekte gönderdiğim hata ekranı ile karşılaşıyorum. Hata metninde "Form not found. This form is disabled" yazıyor.

    Formumu tekrar görüntülemek için bana yardımcı olur musunuz?

    İyi günler dilerim. Teşekkür ederim.

    Saygılarımla,
    Cem BOZKURT

    Page URL:
    https://form.jotformeu.com/61113223113334

    Screenshot
    form is disabled jotformeu teşekkür href
  • Profile Image
    JotForm Support

    Answered by Nik_C on April 21, 2016 at 01:35 PM

    I checked your account, it was auto suspended because of our anti-phishing system. I reviewed your form and confirmed that it is not used for phishing activities so I whitelisted it and reactivated your account.

    We're sorry for this inconvenience. 

    Please let us know if you have further questions.

    Thank you. 

  • Profile Image

    Answered by bkmd on April 21, 2016 at 02:44 PM

    Thank you but the error message still there. Can you check that again?

    Thank you very much again.

    Best regards.

  • Profile Image
    JotForm Support

    Answered by Kevin_G on April 21, 2016 at 04:42 PM

    I have checked the current status of your account and I can confirm that this is active now, so all your forms should be loading fine, indeed I checked the form you shared here and I can see it is loading fine: 

    If you have embedded your forms in a website perhaps you will need to re-embed them, please try again and let us know if the issue still persists on your end. 

  • Profile Image

    Answered by bkmd on April 25, 2016 at 04:06 PM

    Thank you very much.

    I did your advices but the form is again disabled. And i didn't change anything since when it is active.

    Can you check that again please?

    Best regards.
    Cem Bozkurt

  • Profile Image
    JotForm Support

    Answered by Kevin_G on April 25, 2016 at 04:44 PM

    We apologize for this inconvenient, seems like your form is clear and you are not asking for information that is not allowed in JotForm. 

    I have white-listed your form and it was cataloged as phishing since it is not in English; however, I have indicated that this is not a phishing form and you do not need to do anything else, the form should be loading fine now. 

    If this happens again, do not hesitate to contact us, we will be glad  to help you.