What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Link showing wrong name on Facebook post

    Asked by toddsforms on April 21, 2016 at 11:39 AM

    Hello, I created this link to the "Skip1 - Waffle Wednesday Items Needed" yet when I paste link in Facebook it shows "Wedding Gift Registry"....which is the widget I used. How do I get this link name changed? Thank you

    Page URL:
    https://form.jotform.com/61073519037958

    Screenshot
    name items hello gift registry
  • Profile Image
    JotForm Support

    Answered by BJoanna on April 21, 2016 at 01:59 PM

    I was able to replicate mentioned issue, when I cloned your form and added my cloned form to Facebook. I was able to resolve this issue by changing the page Title of the form. To change the title of the form inside of your form Builder click on Preferences option, then select advanced tab and click on Show More option.

     

    Then scroll down and change Page Title and click on save button.

    Hope this will help. Let us know if you need further assistance. 

     

  • Profile Image

    Answered by toddsforms on April 21, 2016 at 02:44 PM
    I just followed your steps, appreciate it, however when I saved changes and
    went back to the form and copy the link into a Facebook post it still shows
    Wedding Registry. Do I need to copy form first in order for it to work or
    can I keep the form I already created and sent out to others and have the
    change work THank you.
    With Gratitude,
    Todd Ross
    (818) 735-8750 P
    (818) 735-8755 F
    Check out our reviews on Yelp
    *"We are People People: Come in. Hang out. Talk to us. We are all about
    being part of the community and keeping lines of communication open with
    our friends and customers. All of our customers have been introduced to us
    by people we like, people like you."*
    See more of our Core Values

    3625 Thousand Oaks Blvd #216 Westlake Village CA 91362

    License information here: DRE
    , NMLS


    ...
  • Profile Image
    JotForm Support

    Answered by BJoanna on April 21, 2016 at 04:05 PM

    I have cloned your form again and I saw that you have changed Page Title. I have then changed Title/Name of my cloned form from "Clone of Skip1 - Waffle Wednesday Items Needed" to "Skip1 - Waffle Wednesday Items Needed".

    How to change the Title/Name of your Form

    Then I have added link to my Facebook and correct name of the form is shown.

     

    Please try the same. Clone your form, change the Title/Name of your cloned form and add link to your Facebook post.

    How to clone an existing form from your account

    Hope this will help. Let us know if you need further assistance.

  • Profile Image

    Answered by toddsforms on April 21, 2016 at 04:44 PM
    This will create a separate link though, correct?
    With Gratitude,
    Todd Ross
    (818) 735-8750 P
    (818) 735-8755 F
    Check out our reviews on Yelp
    *"We are People People: Come in. Hang out. Talk to us. We are all about
    being part of the community and keeping lines of communication open with
    our friends and customers. All of our customers have been introduced to us
    by people we like, people like you."*
    See more of our Core Values

    3625 Thousand Oaks Blvd #216 Westlake Village CA 91362

    License information here: DRE
    , NMLS


    ...
  • Profile Image
    JotForm Support

    Answered by BJoanna on April 21, 2016 at 05:36 PM

    Yes, when you clone the form, cloned form will have new/separate link. 

    Feel free to contact us if you have any other questions. 

  • Profile Image

    Answered by toddsforms on April 23, 2016 at 08:44 PM
    Apparently I had put encryption on this form, how do I find the data? It keeps referring to some type of key that I need Here is the link
    Thank you,

    Todd Ross
    (818) 735-8750 p
    (818) 735-8755 f
    Like us at Facebook/TheRossGroupInc
    Instagram @therossgroupinc
    Twitter @therossgroup
    3625 Thousand Oaks Blvd
    Suite 216
    Westlake Village CA 91362
    ...
  • Profile Image

    Answered by toddsforms on April 23, 2016 at 08:44 PM
    Here is the link from the previous email
    http://www.jotform.com/submission/337265306301795175
    Thank you,
    Todd Ross
    (818) 735-8750 p
    (818) 735-8755 f
    Like us at Facebook/TheRossGroupInc
    Instagram @therossgroupinc
    Twitter @therossgroup
    3625 Thousand Oaks Blvd
    Suite 216
    Westlake Village CA 91362
    ...
  • Profile Image
    JotForm Support

    Answered by BDAVID on April 23, 2016 at 10:01 PM

    Your new concern regarding the encrypted form will be addressed on the following thread: https://www.jotform.com/answers/825194?