What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can't Hide Empty Fields on Notification Email

    Asked by liquorlandnz on April 21, 2016 at 05:01 PM

    Prior to Jotform changing the Email function, my notification email was correctly hiding empty form fields - especially since I have several conditions set up on the form. Under the old preferences, Hide Empty Fields is set as enabled.

    However, once the change in the email function happened, the hide empty field function stopped working even though I have not changed the form or any settings. There is no function to hide empty fields in the new email wizard and the old preferences still have Hide Empty Fields set as enabled:


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    Answered by liquorlandnz on April 21, 2016 at 05:53 PM

    Reset up a new email notification with everything exactly the same and this time the Hide Empty Field function performed as expected. Not sure why the old one that used to work correctly stopped working though.

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    JotForm Support

    Answered by Mike on April 21, 2016 at 06:33 PM

    Thank you for your update. The Hide Empty Fields on Emails option seems to be working properly on my side at the moment. Please feel free to contact us anytime if you need any further assistance.