What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Yearly Membership Canceled?

    Asked by klmcgovern on April 21, 2016 at 09:06 PM


    Last August 2015 I purchased a yearly membership for $90. I had issues with the payments but finally emailed in and got it all straightened out. Anyway, I paid for a year using my Paypal account in August of 2015 and have noticed that when I log into jotform, it is saying that I have the "FREE" membership. Shouldn't I have the yearly subscription through August of 2016? Please advise as I use your forms for my business and they are all currently disabled because it seems my subscription has been bumped down and I am over the upload limit.

    Mackenzie Sylvester
    Sweet Dream Models

    Page URL:

  • Profile Image
    JotForm Support

    Answered by liyam on April 21, 2016 at 09:50 PM

    Hello Mackenzie,

    Your account got downgraded to free because of a certain monthly subscription that was canceled which was associated with your account. I have now fixed your account's status and set you back to Premium. 

    If you have other questions, please do let us know.

    Thanks for your understanding and we apologize for this inconvenience.