What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why is the number of unread submissions not showing correctly?

    Asked by bembridgesailingclub on April 22, 2016 at 05:09 AM

    I am still having the problem where i have read all the submissions, but the "My Forms" section still tells me there is 1 unread.

    All envelopes in the submissions section are open and there are only 4 submissions for this particular form.

    what is going wrong?

    Thanks.

    Page URL:
    https://form.jotformeu.com/60584461969368

    Screenshot
    submissions unread submissions marked as read unread my forms
  • Profile Image
    JotForm Support

    Answered by Nik_C on April 22, 2016 at 08:45 AM

    I checked your account and I see that there are no unread submissions there.

    Did you manage to resolve the issue in the meantime?

    Please let me know if the issue persists.

    Thank you!

  • Profile Image

    Answered by bembridgesailingclub on April 22, 2016 at 08:52 AM

    yes, i selected it and clicked "mark all as read"

    still not sure where it came from though.

    i will be back in touch if it happens again.

    Thanks!

  • Profile Image
    JotForm Support

    Answered by Jan on April 22, 2016 at 11:15 AM

    You are right that when you click the "Mark all as read" there shouldn't be unread messages. If it happens again, let us know so that we can investigate about it. Thank you.