Full name and last name are blank on email alerts

  • greenecar5
    Asked on April 22, 2016 at 4:07 PM

    When someone submits and entry the first and last name is blank 

    Jotform Thread 824698 Screenshot
    Page URL: http://www.jotform.us/form/43266694191159
  • Mike
    Replied on April 22, 2016 at 5:59 PM

    The issue is related to outdated field {tag} on the form email notification template. In order to fix this, it is possible to add a correct tag to the email template.

    Full name and last name are blank on email alerts Image 1 Screenshot 20

    Alternatively, it is possible to re-add the email notification in order to get a fresh template. To do this, you will need to remove current email notifications, and then add a new one.

    If you need any further assistance, please let us know. We will be happy to help.

  • Peter Alberti
    Replied on April 22, 2016 at 7:53 PM

    Thank you that did it.