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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Full name and last name are blank on email alerts

    Asked by greenecar5 on April 22, 2016 at 04:07 PM

    When someone submits and entry the first and last name is blank 

    Page URL:
    http://www.jotform.us/form/43266694191159

    Screenshot
    email template blank field
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    JotForm Support

    Answered by Mike on April 22, 2016 at 05:59 PM

    The issue is related to outdated field {tag} on the form email notification template. In order to fix this, it is possible to add a correct tag to the email template.

    Alternatively, it is possible to re-add the email notification in order to get a fresh template. To do this, you will need to remove current email notifications, and then add a new one.

    If you need any further assistance, please let us know. We will be happy to help.

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    Answered by Peter Alberti on April 22, 2016 at 07:53 PM

    Thank you that did it.