What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Full name and last name are blank on email alerts

    Asked by greenecar5 on April 22, 2016 at 04:07 PM

    When someone submits and entry the first and last name is blank 

    Page URL:

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    JotForm Support

    Answered by Mike on April 22, 2016 at 05:59 PM

    The issue is related to outdated field {tag} on the form email notification template. In order to fix this, it is possible to add a correct tag to the email template.

    Alternatively, it is possible to re-add the email notification in order to get a fresh template. To do this, you will need to remove current email notifications, and then add a new one.

    If you need any further assistance, please let us know. We will be happy to help.

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    Answered by Peter Alberti on April 22, 2016 at 07:53 PM

    Thank you that did it.