- toddsformsAsked on April 23, 2016 at 09:59 PM
Apparently I had put encryption on this form, how do I find the data? It keeps referring to some type of key that I need.
Here is the link from the previous email:
- JotForm SupportBDAVIDAnswered on April 23, 2016 at 10:11 PM
You need to have the encryption key to decrypt the data. On your Windows computer, it is most likely in the downloads folder, so all that you need to do to access it, is to type this into address bar:
Or click on Downloads on the left part of your Explorer:
If you don't find it, unfortunately there is nothing we ca do, the data will remain encrypted, so I would recommend you to disable that feature.
Form more details about this feature, you can check this guide: https://www.jotform.com/help/344-What-Are-Encrypted-Forms-and-How-to-Use-Them-as-Expert
Let us know if you need more help.
- toddsformsAnswered on April 23, 2016 at 10:44 PMHow about if I use a Mac computer, where do I find it?
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- JotForm SupportMike_GAnswered on April 24, 2016 at 12:06 AM
Here are some documents from the internet that you can use.
Let us know if you need any further assistance. Thank you.