What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Apparently I had put encryption on this form, how do I find the data?

    Asked by toddsforms on April 23, 2016 at 09:59 PM

    Apparently I had put encryption on this form, how do I find the data? It keeps referring to some type of key that I need.

    Here is the link from the previous email:
    http://www.jotform.com/submission/337265306301795175 

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    JotForm Support

    Answered by BDAVID on April 23, 2016 at 10:11 PM

    You need to have the encryption key to decrypt  the data. On your Windows computer, it is most likely in the downloads folder, so all that you need to do to access it, is to type this into address bar:

    %HOMEPATH%\Downloads

    downloads folder

    Or click on Downloads on the left part of your Explorer:

    the key

    If you don't find it, unfortunately there is nothing we ca do, the data will remain encrypted, so I would recommend you to disable that feature.

    Form more details about this feature, you can check this guide: https://www.jotform.com/help/344-What-Are-Encrypted-Forms-and-How-to-Use-Them-as-Expert 

    Let us know if you need more help.

     

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    Answered by toddsforms on April 23, 2016 at 10:44 PM
    How about if I use a Mac computer, where do I find it?
    Thank you,
    Todd Ross
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    JotForm Support

    Answered by Mike_G on April 24, 2016 at 12:06 AM

    Here are some documents from the internet that you can use.

    https://www.codeweavers.com/support/wiki/mac/mactutorial/download

    http://support.topspinmedia.com/hc/en-us/articles/204262743-I-m-on-a-Mac-using-Safari-where-s-my-download-

    Let us know if you need any further assistance. Thank you.