Apparently I had put encryption on this form, how do I find the data?

  • Profile Image
    toddsforms
    Asked on April 23, 2016 at 09:59 PM

    Apparently I had put encryption on this form, how do I find the data? It keeps referring to some type of key that I need.

    Here is the link from the previous email:
    http://www.jotform.com/submission/337265306301795175 

  • Profile Image
    BDAVID
    Answered on April 23, 2016 at 10:11 PM

    You need to have the encryption key to decrypt  the data. On your Windows computer, it is most likely in the downloads folder, so all that you need to do to access it, is to type this into address bar:

    %HOMEPATH%\Downloads

    downloads folder

    Or click on Downloads on the left part of your Explorer:

    the key

    If you don't find it, unfortunately there is nothing we ca do, the data will remain encrypted, so I would recommend you to disable that feature.

    Form more details about this feature, you can check this guide: https://www.jotform.com/help/344-What-Are-Encrypted-Forms-and-How-to-Use-Them-as-Expert 

    Let us know if you need more help.

     

  • Profile Image
    toddsforms
    Answered on April 23, 2016 at 10:44 PM
    How about if I use a Mac computer, where do I find it?
    Thank you,
    Todd Ross
    (818) 735-8750 p
    (818) 735-8755 f
    Like us at Facebook/TheRossGroupInc
    Instagram @therossgroupinc
    Twitter @therossgroup
    3625 Thousand Oaks Blvd
    Suite 216
    Westlake Village CA 91362
    ...
  • Profile Image
    Mike_G
    Answered on April 24, 2016 at 12:06 AM

    Here are some documents from the internet that you can use.

    https://www.codeweavers.com/support/wiki/mac/mactutorial/download

    http://support.topspinmedia.com/hc/en-us/articles/204262743-I-m-on-a-Mac-using-Safari-where-s-my-download-

    Let us know if you need any further assistance. Thank you.