What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Payment Wizard Error

    Asked by bschmidtphoto on April 24, 2016 at 08:22 PM

    I have a client who is showing a payment as clear, but its still incomplete on my part. I believe this is due to an old email address that was recently deleted from paypal, could you let me know if there is a way to claim this money?

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    JotForm Support

    Answered by beril on April 25, 2016 at 03:04 AM

    I've checked your submissions on your form. I see that there is an incomplete payment. Incomplete payments are submissions where a user does not complete the payment. A user can fill in the form and when it comes time to pay, simply exit the browser. In this case, the submission is sent to the incomplete payments area in your submission's  page.

    Please, make sure your IPN setting is enabled from within your PayPal account, to ensure that PayPal notifies us when a payment is processed and we can mark the submission as complete:


    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.