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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How to reschedule an appointment time without deleting the existing entry.

    Asked by naturalbodz on April 24, 2016 at 11:17 PM

    Hi,

    I am using the appointment scheduler and have to move a persons time slot to another time, although I did not want to delete the existing entry as it has a payment attached to it.

    I have tried to go in and edit the existing entry via the view submissions area although all the appointment slot boxes are shaded/non select-able and therefore can not do what I needed to do. Is there another way to do this at all?

    Regards
    Steve

     

    appointment entry Without how
  • Profile Image
    JotForm Support

    Answered by Nik_C on April 25, 2016 at 06:43 AM

    Hello Steve,

    I just went to your submissions and I was able to select a different appointment.

    Could you please try again and let me know if the issue persists?

    Thank you!

  • Profile Image

    Answered by naturalbodz on April 25, 2016 at 04:33 PM

    Thank you it seems to allow me to do it now. I had previously tried several times and it wasnt working but is all good now. Not sure if you guys did something in the back end or it was just a glitch at that time, but thank you and for your quick response. :)

  • Profile Image
    JotForm Support

    Answered by Kevin_G on April 25, 2016 at 06:09 PM

    On behalf of my colleague you're welcome. 

    Thank you for letting us know that it is working as you need now, and yes it should be a temporary glitch; however, if this happens again, please do let us know and we will be glad  to help you.