How to reschedule an appointment time without deleting the existing entry.

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    Asked on April 24, 2016 at 11:17 PM


    I am using the appointment scheduler and have to move a persons time slot to another time, although I did not want to delete the existing entry as it has a payment attached to it.

    I have tried to go in and edit the existing entry via the view submissions area although all the appointment slot boxes are shaded/non select-able and therefore can not do what I needed to do. Is there another way to do this at all?



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    Answered on April 25, 2016 at 06:43 AM

    Hello Steve,

    I just went to your submissions and I was able to select a different appointment.

    Could you please try again and let me know if the issue persists?

    Thank you!

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    Answered on April 25, 2016 at 04:33 PM

    Thank you it seems to allow me to do it now. I had previously tried several times and it wasnt working but is all good now. Not sure if you guys did something in the back end or it was just a glitch at that time, but thank you and for your quick response. :)

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    Answered on April 25, 2016 at 06:09 PM

    On behalf of my colleague you're welcome. 

    Thank you for letting us know that it is working as you need now, and yes it should be a temporary glitch; however, if this happens again, please do let us know and we will be glad  to help you.