What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    PayPal Form: How to get data to submit to the remote database?

    Asked by coehs_cbt on April 27, 2016 at 10:39 AM

    I was able to set up the thank you page to submit to my database just fine.  All works great.  The problem I have is that I'm also collecting money with the paypal wizard.  When someone chooses to pay with paypal it does not display the thank you page so no information is being submitted to the database.  Any help would be appreciated.  

  • Profile Image
    JotForm Support

    Answered by Mike on April 27, 2016 at 11:53 AM

    In this case you can use a webhook post data submission method instead of the Thank You redirect.

    How to Setup Webhook with JotForm

    Alternatively, if you would like to use your current submission method, you may consider enabling a PayPal Auto Return option to fix the redirect issue. Please see the next support forum thread.

    Thank You Page redirect upon PayPal form submission

    If you need any further assistance, please let us know.

  • Profile Image

    Answered by coehs_cbt on April 27, 2016 at 03:26 PM

    Thank you. I was wondering if the webhook integration works on self-hosted forms.  I need to modify the form so that it grays out a radio button option based on the number of submissions for that selection. I have tested this and it works great until I added the payment integration.  Then it wasn't posting because of the thank you page.

  • Profile Image
    JotForm Support

    Answered by Mike on April 27, 2016 at 04:34 PM

    It should work fine as long as the form action URL is pointed to our server. The webhook will be fired once the successful (paid) submission will be received by our server.