What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why we're not receiving e-mails?

    Asked by colinhiscock on April 28, 2016 at 05:10 AM

    Hello, we're not receiving any emails on any of our forms. 

    Page URL:

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    JotForm Support

    Answered by Nik_C on April 28, 2016 at 07:32 AM

    I checked few of your emails and I see that submissions went, even today:

    Could you please check if your submissions went to Junk/Spam folder by any chance, as you can see according to our logs submissions went through.


    Please let me know if the issue persists.

    Thank you!