What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why Jotform not send automated email to business domain

    Asked by JKamarga on April 29, 2016 at 01:37 AM

    Dear Jotform support,

    I'm writing regarding some issues we faced on jotform automated email.

    We wanted to create a form where there will be automated email for the recipient and also to admin.

    However, we never received the admin automated email with our business domain, but each time we change to generic email such as gmail the automated email works perfectly.

    Would you mind to help us?



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    JotForm Support

    Answered by Mike_G on April 29, 2016 at 04:23 AM

    We would like to apologize for any inconvenience this has caused you. Are you still encountering the same issue? We had some minor issues earlier and I believe it was already fixed by our developers. What happened was the emails that didn't come through were queued causing it to be delayed. Emails should start arriving very soon.

    You can also try Whitelisting-JotMails-IP-Addresses and see if that helps.

    Let us know if you need any further assistance. Thank you.

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    Answered by JKamarga on April 29, 2016 at 05:43 AM
    Dear Mike,
    Many thanks for your support!
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    JotForm Support

    Answered by Nik_C on April 29, 2016 at 07:17 AM

    On behalf of my colleague Mike, you're welcome.

    Please let us know if you have any additional questions.