What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why I can not upload files to my form?

    Asked by rhysthomas on April 29, 2016 at 05:09 AM

    I recieve a message saying that your servers are refusing to connect when I try to open files attached to a completed form. 

    servers message attached open
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    JotForm Support

    Answered by Nik_C on April 29, 2016 at 06:41 AM

    I did some tests and I didn't encounter any issues. Could you please provide us with a screenshot if you experiencing this issue, so we can investigate?

    Thank you.

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    JotForm Support

    Answered by beril on April 29, 2016 at 06:55 AM

    Thank you for reporting that issue and we are sorry for the inconvenience this may caused you. The issue should be fixed now. We would appreciate it if you could also test it on your side and let us know the result.

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    Answered by rhysthomas on April 29, 2016 at 07:43 AM
    I did in the last email. Image below.
    ...
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    Answered by rhysthomas on April 29, 2016 at 07:44 AM
    Fixed! Thank you.
    ...
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    JotForm Support

    Answered by beril on April 29, 2016 at 08:52 AM

    Thank you for letting us know. We are glad to hear that everything works fine now. If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.