What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Expected uptime

    Asked by thomaswilliams77 on April 29, 2016 at 03:56 PM

    We experienced an outage yesterday on JotForms.com. 


    We are about to go-live with a JotForm form. What kind of down time should we expect? We will have high usage with our forms and donwtime is a huge issue for us. 


    Please let me know what we can expect.






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    JotForm Support

    Answered by Mike on April 29, 2016 at 05:07 PM

    We care a lot about the service reliability and performance. The service is being monitored 24/7 by technical tools and our team. You should expect at least 99.9% uptime.

    Here you can find some uptime statistic from pingdom.


    If you need any further assistance, please let us know.