What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am not getting notification email?

    Asked by myfor on May 02, 2016 at 08:46 AM


    I have created the form and set both autoresponder email and notification email for the form. But i am only receiving auto responder email and not notification email.

    Why is it so?

    Please provide me solution.

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    Answered by victor on May 02, 2016 at 10:35 AM

    I have just reviewed your email notification. It seems to be configured correctly. I also verified our bounce list to see if your email was placed by accident. It was not in the list. I submitted a test form and was able to receive both notification properly. Can you please verify if it is not in your spam or junk folder.