What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    What part of my SMTP is wrong to cause this change?

    Asked by degasystems on May 02, 2016 at 11:05 AM

    There was an error on your SMTP configuration. Due to that error, our system automatically changed your email sender's address for your form ID 42726446953160 to noreply@jotform.com to prevent issues arising from your account.

  • Profile Image
    JotForm Support

    Answered by Kiran on May 02, 2016 at 12:45 PM

    It looks like that you have configured SMTP email address using Mandrill. As per the recent announcement from Mandrill, it is required to have a paid monthly MailChimp account and verify domain ownership in order to send emails using Mandrill. The due date was 27th April 2016 to merge Mandrill account with MailChimp account. Here is the blog post from Mandrill that can provide you with more information in this regard. 


    This may have your Mandrill account disabled and hence the account sender email address is switched to JotForm default email address. At the moment, if you want to send emails using your email address you may configure SMTP using your direct email settings. Please see the guide below:


    Hope this information helps!