What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form has been disabled

    Asked by walhalla on May 03, 2016 at 05:23 AM

    Hello

    I wanted to update my two Ordering forms but i've learnt that they has been disabled.
    Probably it has been disabled by your phishing detector system. Could you please my put it on your whitelist again?

    There's two forms that have been disabled that i'm working with:
    https://form.jotformeu.com/walhalla/bestellformular-ch
    https://form.jotformeu.com/walhalla/bestellformular-patenschaft-ch

    Thank you for your time!
    Lea K.

    Page URL:
    https://form.jotformeu.com/walhalla/bestellformular-ch

    whitelist two forms jotformeu hello disabled
  • Profile Image
    JotForm Support

    Answered by beril on May 03, 2016 at 06:59 AM

    We would like to apologize for the inconvenience. I've checked your forms it seems your account was suspended by our system automatically. I've activated your account back and whitelisted your forms. It seems your account was suspended due to order field.  If you want to collect payments you need to use our payment tools. Feel free to contact us anytime. We will be happy to assist you.

  • Profile Image

    Answered by walhalla on May 03, 2016 at 07:18 AM

    Thank so much you for the quick reply!

    I will look into the payment tools to avoid future blacklisting.

    Lea K.

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    JotForm Support

    Answered by beril on May 03, 2016 at 08:28 AM

    You're most welcome. If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.

  • Profile Image

    Answered by walhalla on May 09, 2016 at 09:10 AM

    Hello Beril

    It seems the form has been disabled again.

    Can you whitelist me again?
    Also I checked my form for the payment tools (you mentioned this earlier to be the problem) but we are not collecting any payments.
    I'd like to find out which fields caused the problem but they all seem fine to me.

    What would you suggest to avoid future blacklisting?

    Thank you for your time!
    Lea K.

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    JotForm Support

    Answered by beril on May 09, 2016 at 10:34 AM

    Hello Lea,

    Your account was autosuspended by our anti-Phishing tool because of using keyword Product, Buy or Order words in your form. Your form that may be suspected for phishing will automatically be suspended, example of the keywords are "buy", "order", "product", form fields asking for credit card and bank details, and other sensitive information. To solve that issue, you can avoid using similar label names to avoid being autosuspended.

     

    We would appreciate it if you could also describe your form to us.

  • Profile Image

    Answered by walhalla on May 09, 2016 at 12:37 PM

    Hello Beril

    I see. The forms affected are the one I posted above.
    https://form.jotformeu.com/walhalla/bestellformular-ch
    https://form.jotformeu.com/walhalla/bestellformular-patenschaft-ch

    The forms are ordering forms for wine in german. We do have these keywords (buy, order, product,...) in our forms, we also ask for delivery and billing adresses, but no bank or credit card details.

    I think we cannot change the keywords because they explain the purpose of the forms. Also we need the adress details to contact the person.

    Is there no other way to solve the problem?


    Thank you for your help
    Lea K.

  • Profile Image
    JotForm Support

    Answered by Charlie on May 09, 2016 at 01:59 PM

    I checked your account and reviewed the form, they don't seem to collect sensitive information. I have reactivated your account. But just to make sure, please do check our terms page, specifically the section "Phishing" and "Collecting Sensitive Information". You'll see that what are not allowed in creating JotForm forms.

    Let us know if you need more help on this.