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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Email notifications not working on form I created yesterday

    Asked by bacccdc on May 03, 2016 at 10:38 AM
    email notifications email yesterday
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    JotForm Support

    Answered by Welvin on May 03, 2016 at 11:12 AM

    That is because your email address has been added to our bounce list:

    bacc@baccnj.com is IN  the bounce list 

    Reason(s) : smtp;550 5.1.1  - 198.2.179.10 has sent to too many recipients this hour. IB607 

    I've fixed this already. But to prevent this from happening again, please do our recommendations such as whitelisting our IP Address. You can find the instructions from this guide: 

    https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues