What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Conditional Logic & form itself not functioning

    Asked by PatrickCoughlan on May 05, 2016 at 08:02 AM

    Hi can you help, the conditional logic on one of the parts of this form won't function, the question doesn't even show in the preview.


    Now on the third edit re-edit and now the url isn't being recognised.


    Is there an issue that you are currently having with your server - its rather frustrating


    Page URL:

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    JotForm Support

    Answered by beril on May 05, 2016 at 09:35 AM

    When I've checked your form I am not able to reproduce the same issue that you’re having. The condition is working properly on my side. We would appreciate it if you could check it again and if the issue still persists, kindly provide us more details.

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    Answered by PatrickCoughlan on May 05, 2016 at 09:43 AM

    Thank you so much, there is a bit of a delay between when a user amends a form template and saves it for the preview with the amendments to function properly on the new URL, but it works now so thank you :).  

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    JotForm Support

    Answered by beril on May 05, 2016 at 10:19 AM

    You're most welcome. We are glad to hear that the issue has been resolved for you. Feel free to contact us anytime.