"Form not found. This form is disabled" error while opening my forms

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    uonsusocs
    Asked on May 09, 2016 at 05:48 AM

    A form I've had working for ages has stopped working, with the error message saying "Form not found. This form is disabled." I've tried disabling then enabling the form but this hasn't worked. I've also tried amending the link but this hasn't worked.

     

    I've looked at some of our other forms too, and they are all giving the same error message. Can you fix this as a matter of urgency?

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    uonsusocs
    Answered on May 09, 2016 at 06:14 AM

    Update - apparently my account has been suspended? Can you tell me why this is??

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    Kiran
    Answered on May 09, 2016 at 11:26 AM

    I have checked your account and see that your account is active and good in shape. However, I see that the form is loading fine at my end.

    Could you please check the forms once again and let us know if the issue still persists? We will be happy to take a look again.

    Thank you!

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    uonsusocs
    Answered on May 10, 2016 at 05:29 AM

    Hi Kiran, 

    Thanks for your response. The account was suspended because an over-zealous anti-phishing filter, which I have discussed with another member of the Jotform support team. They've reactivated everything so it's all working fine now. Thanks anyway!

    Kind regards,

    Andy

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    Kiran
    Answered on May 10, 2016 at 09:08 AM

    Glad to see that the issue is now resolved for you. Please do not hesitate to get in touch with us if you need any further assistance. We will be happy to help. 

    Thank you for using JotForm!!