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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    "Form not found. This form is disabled" error while opening my forms

    Asked by uonsusocs on May 09, 2016 at 05:48 AM

    A form I've had working for ages has stopped working, with the error message saying "Form not found. This form is disabled." I've tried disabling then enabling the form but this hasn't worked. I've also tried amending the link but this hasn't worked.

     

    I've looked at some of our other forms too, and they are all giving the same error message. Can you fix this as a matter of urgency?

    Page URL:
    https://eu.jotform.com/uonsusocs/new-committee-details-form

    message stopped working same all
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    Answered by uonsusocs on May 09, 2016 at 06:14 AM

    Update - apparently my account has been suspended? Can you tell me why this is??

  • Profile Image
    JotForm Support

    Answered by Kiran on May 09, 2016 at 11:26 AM

    I have checked your account and see that your account is active and good in shape. However, I see that the form is loading fine at my end.

    Could you please check the forms once again and let us know if the issue still persists? We will be happy to take a look again.

    Thank you!

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    Answered by uonsusocs on May 10, 2016 at 05:29 AM

    Hi Kiran, 

    Thanks for your response. The account was suspended because an over-zealous anti-phishing filter, which I have discussed with another member of the Jotform support team. They've reactivated everything so it's all working fine now. Thanks anyway!

    Kind regards,

    Andy

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    JotForm Support

    Answered by Kiran on May 10, 2016 at 09:08 AM

    Glad to see that the issue is now resolved for you. Please do not hesitate to get in touch with us if you need any further assistance. We will be happy to help. 

    Thank you for using JotForm!!