What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not receiving submitted forms

    Asked by kib647 on May 09, 2016 at 09:42 AM

    Just realized we have not been receiving submitted forms for the past couple weeks..... we were told by people who filed out the forms weeks ago, and followed up to see why they weren't contacted back.

    Thanks,

    Kib

    submitted forms receiving thanks and
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    JotForm Support

    Answered by david on May 09, 2016 at 12:23 PM

    It looks like your address was unavailable or was rejecting emails as spam for a period of time.  To prevent further rejected emails, your address was placed on our bounce list.  I removed your address from the list and your notifications should attempt to send once again.

    For more information on preventing this from happening in the future, please see the following guide:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

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    Answered by kib647 on May 09, 2016 at 12:36 PM

    I still have not received any other forms... i have not received any submissions since 4/22/16. Is there a way these can be re sent? They should be sent to info@gciexpo.com but for some reason the last one that came through was on 4/22/16

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    JotForm Support

    Answered by david on May 09, 2016 at 01:53 PM

    Previously failed emails will not be triggered.  Those submissions can be viewed directly from your JotForm account:

    http://www.jotform.com/help/269-How-to-view-Submissions

    New submissions should trigger emails.