What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Customer can't "expand" form using FF on Win 7 with AdBlock Plus enabled.

    Asked by bcometa on May 11, 2016 at 01:37 PM

    Title says it all. I can't reproduce the problem using FF with AdBlock Plus on Mac or Win 7. But, when he disabled it on his Win 10 machine, "expand" worked. 

    *Just for clarity, by "expand" I mean clicking "Contact Info," etc, on the form.

     

    Page URL:
    http://300dollardatarecovery.com/mail-in-form/

    expand FF enabled adblock
  • Profile Image

    Answered by Huberson on May 11, 2016 at 02:16 PM

    I tested the form in Firefox with Adblock Plus enabled but was not able to reproduce the issue either. 

    Since the expand functionality uses JavaScript, it is possible that the Script execution was blocked by Adblock Plus.

    You can suggest the person to simply disable the add-on while using your form, since the form script is not harmful to his machine.