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    Customer can't "expand" form using FF on Win 7 with AdBlock Plus enabled.

    Asked by bcometa on May 11, 2016 at 01:37 PM

    Title says it all. I can't reproduce the problem using FF with AdBlock Plus on Mac or Win 7. But, when he disabled it on his Win 10 machine, "expand" worked. 

    *Just for clarity, by "expand" I mean clicking "Contact Info," etc, on the form.


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    Answered by Huberson on May 11, 2016 at 02:16 PM

    I tested the form in Firefox with Adblock Plus enabled but was not able to reproduce the issue either. 

    Since the expand functionality uses JavaScript, it is possible that the Script execution was blocked by Adblock Plus.

    You can suggest the person to simply disable the add-on while using your form, since the form script is not harmful to his machine.