What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    It says not authorized when trying to open attachments

    Asked by yki1 on May 11, 2016 at 03:11 PM

    Our employment form is having issues with the file attachments.  We were able to get the cover letter but the resume itself wont open.  Whenever you click the link it says not authorized.  Any ideas?


    Our employment form is linked to this page:



    Page URL:

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    JotForm Support

    Answered by Kiran on May 11, 2016 at 03:36 PM

    I have checked our servers for the uploaded file and it seems that the file is not uploaded properly. Unfortunately, we are not able to recover the form. We request you to get in touch with the person who submitted the form to resend the submission.

    We are sorry for the inconvenience this may have caused. Do let us know if you need any further assistance. Thank you!