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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unread submissions showing in My Forms or in the Inbox

    Asked by johnhercock on May 12, 2016 at 09:26 AM

    submissions still showing unread - and some not clearing and showing unsubmited 

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    JotForm Support

    Answered by Jan on May 12, 2016 at 10:46 AM

    I believe you are referring to the "Unread Submissions" in the Inbox. If you read the submission in the Inbox, it will be marked as read. 

    In My Forms page, select the form and then click the "Inbox" button.

    After that, scan the submissions by pressing the next button. The scanned submissions will be marked as read.

    You can also "Mark all as read" using the "More" button.

    Hope that helps. If you have any questions, let us know. Thank you.