Unread submissions showing in My Forms or in the Inbox

  • Profile Image
    johnhercock
    Asked on May 12, 2016 at 09:26 AM

    submissions still showing unread - and some not clearing and showing unsubmited 

  • Profile Image
    Jan
    Answered on May 12, 2016 at 10:46 AM

    I believe you are referring to the "Unread Submissions" in the Inbox. If you read the submission in the Inbox, it will be marked as read. 

    In My Forms page, select the form and then click the "Inbox" button.

    After that, scan the submissions by pressing the next button. The scanned submissions will be marked as read.

    You can also "Mark all as read" using the "More" button.

    Hope that helps. If you have any questions, let us know. Thank you.