What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My forms says disabled, I am not sure why.

    Asked by interventionalpain on May 12, 2016 at 10:50 AM

    Every time I clock on view form it says disabled. Please help. Thanks 

    Page URL:
    https://form.jotform.com/60956097750162

    My Forms thanks view form
  • Profile Image
    JotForm Support

    Answered by Charlie on May 12, 2016 at 11:48 AM

    It seems like your account was autosuspended by our anti-Phishing system. Our developers have updated its algorithm so it might sometimes cause a false positive assessment on clean forms.

    I checked your forms and it doesn't violate any of our terms. But just in case, please do read it here: http://www.jotform.com/terms/. Please read the section "Phishing" and "Collecting Sensitive Information" to make sure you are not violating our terms.

    I have now re-activated your account. Apologies for the inconvenience.