What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why am I not receiving the email notifications on my paypal form?

    Asked by JenniferIndigo on May 12, 2016 at 02:16 PM

    I had the same problem and I followed your steps to fix the notification. Now, how can I get the completed form one of my registrants has already submitted and which didn't appear in my spam or trash folder?



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    JotForm Support

    Answered by Kiran on May 12, 2016 at 02:28 PM

    I have checked your JotForm and seems that the form is not having any fields at the moment. I've also checked your email address in our bounce list and see that it is not listed there. You should be receiving emails your email address without any issue. If you are still experiencing any issue with the email, we request you to refer to the guide below that can help you in troubleshooting email delivery issues.


    Hope this information helps! 
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    Answered by JenniferIndigo on May 13, 2016 at 11:40 AM

    I checked the guide but if my email address isn't on you bounce list, the guide is not really relevant.  I'm still not getting any emails.  What is the next step?

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    Answered by KadeJM on May 13, 2016 at 12:47 PM

    The guide my colleague provided is moreover intended to provide possible solutions to email and bounce-related issues based on known common reports about these sorts of issues.

    Anyhow, I went ahead and did some digging and I found the problem.

    I found you have no successful submissions because your account shows you have 0 submissions.

    However, looking into your form submissions to double-check this I did find 1 submission which ended up as an Incomplete Payment since it was not tested all the way through.

    This is because you don't have the paypal payment integration properties to send you notice of such even after it's not completed since your setting is set to "no".

    Additionally, to receive emails of such you would also need to make sure you've set up the paypal ipn which allows it to function properly when you do actually start getting submissions from your form you'll get notice of completed submissions.

    So those are the reasons you have not yet received any emails.

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    Answered by JenniferIndigo on May 13, 2016 at 01:37 PM

    Thank you.  I did the things you recommended. 

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    JotForm Support

    Answered by Kiran on May 13, 2016 at 02:29 PM

    I have checked your JotForm and see that the Payment Pending Email option is still set to No. If you need to receive email notifications even if the payment is incomplete/failed, you'll need to select the appropriate option from the payment field properties.

    If you do not want to receive for failed payments, you may test it and get back to us if you need any further assistance. 

    Thank you!