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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I'm getting blank submissions through Authorize.net

    Asked by aaronwatts on May 13, 2016 at 09:51 AM

    https://www.jotform.com//?formID=61183800684961

     

    Some transactions are going through on the back end, and some are showing up blank. i don't know what's going on.

    Do you see anything?

    Page URL:
    https://www.jotform.com//?formID=61183800684961

    Submissions Getting through JotForm www and href
  • Profile Image

    Answered by aaronwatts on May 13, 2016 at 10:06 AM

    Some have the payment processing details and some don't. I've just made all the payment fields required and I unhid the calculation field.

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    Answered by aaronwatts on May 13, 2016 at 10:17 AM

    Is there a problem with the mailing and billing address and the checkbox that transfers the information between the two?

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    Answered by victor on May 13, 2016 at 11:42 AM

    I have just tested your form and each time I tried to submit a form with an empty field in the billing address I got the following error. I was not able to submit unless it was filled properly.

    If you experience this again, please let us know and we will be glad to take a look.

     

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    Answered by aaronwatts on May 13, 2016 at 12:02 PM

    Right. I made everything required.  Before it was not required.  But in testing I still couldn't submit without a credit card number.  Its hard to troubleshoot with JOT because there is no error message. I don't see any incomplete transactions.  It's like the information just disappears. I get the form details but the payment just doesn't process.  I don't know how to troubleshoot this.

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    Answered by Huberson on May 13, 2016 at 01:38 PM

    If the the field was not required when those submissions were made, it is possible that the form has been submitted with the payment field empty.

    What I would suggest is to leave the field as required, and if you notice a submission missing the payment information, contact us and provide the submission ID so we can look into this.