- aaronwattsAnswered on May 13, 2016 at 10:06 AM
Some have the payment processing details and some don't. I've just made all the payment fields required and I unhid the calculation field.
- aaronwattsAnswered on May 13, 2016 at 10:17 AM
Is there a problem with the mailing and billing address and the checkbox that transfers the information between the two?
- victorAnswered on May 13, 2016 at 11:42 AM
I have just tested your form and each time I tried to submit a form with an empty field in the billing address I got the following error. I was not able to submit unless it was filled properly.
If you experience this again, please let us know and we will be glad to take a look.
- aaronwattsAnswered on May 13, 2016 at 12:02 PM
Right. I made everything required. Before it was not required. But in testing I still couldn't submit without a credit card number. Its hard to troubleshoot with JOT because there is no error message. I don't see any incomplete transactions. It's like the information just disappears. I get the form details but the payment just doesn't process. I don't know how to troubleshoot this.
- HubersonAnswered on May 13, 2016 at 01:38 PM
If the the field was not required when those submissions were made, it is possible that the form has been submitted with the payment field empty.
What I would suggest is to leave the field as required, and if you notice a submission missing the payment information, contact us and provide the submission ID so we can look into this.