What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Still receiving too many emails when a form is submittedAsked by babynest on May 16, 2016 at 12:45 AM
This is probably my 4th email about this topic. I get 7 emails when a client fills out my Doula Contract form. The customer service has said they deleted all the emails that I set up, but I am still getting them.
If they can't be deleted and this problem can't be fixed then I want to know if I can have those files transferred to the duplicate I made?
Sorry to hear you are still experiencing issues, Sherilee. When discussing the same topic as before, it is best to reply on your existing thread rather than creating a new one, so we can see what has been done previously with regards to that issue.
I see that your earlier support threads were these:
I have checked your form 50056429492154, named Doula Contract, and I see it has been sending 19 emails to your address when the last submission was made on that form. The reason you were receiving that many email notifications in that there is a great number of email notifications and autoresponders set up on your form:
I have logged into your account and edited your form to remove all the excess notifications, so only one email notification and one autoresponder are currently remaining on that form.
Please let us know if you continue to experience any issues with your emails. Thank you.