Still receiving too many emails when a form is submitted

  • Profile Image
    babynest
    Asked on May 16, 2016 at 12:45 AM

    This is probably my 4th email about this topic.  I get 7 emails when a client fills out my Doula Contract form.  The customer service has said they deleted all the emails that I set up, but I am still getting them.

     

    If they can't be deleted and this problem can't be fixed then I want to know if I can have those files transferred to the duplicate I made?

     

    Thanks,
    Sherilee 

     

  • Profile Image
    Boris
    Answered on May 16, 2016 at 02:33 AM

    Sorry to hear you are still experiencing issues, Sherilee. When discussing the same topic as before, it is best to reply on your existing thread rather than creating a new one, so we can see what has been done previously with regards to that issue.

    I see that your earlier support threads were these:

    https://www.jotform.com/answers/826906

    https://www.jotform.com/answers/827240

    https://www.jotform.com/answers/832756

    I have checked your form 50056429492154, named Doula Contract, and I see it has been sending 19 emails to your address when the last submission was made on that form. The reason you were receiving that many email notifications in that there is a great number of email notifications and autoresponders set up on your form:

    I have logged into your account and edited your form to remove all the excess notifications, so only one email notification and one autoresponder are currently remaining on that form.

    Please let us know if you continue to experience any issues with your emails. Thank you.