What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Disable all fields except the shipping address field on edit mode.

    Asked by prowrestlingtees on May 16, 2016 at 11:16 PM

    Mike how can I accomplish this on my form.  I only want customers to edit shipping information



  • Profile Image
    JotForm Support

    Answered by BDAVID on May 16, 2016 at 11:45 PM

    You basically have to follow the same steps my colleague provided in the other thread:

    1) Add the 3 fields: 

    2) Create the condition to obtain the URL value, and pass it to the text box field labeled "Current URL": 

    3) Disable all the fields if the URL starts with "https://www.jotform.com/edit/" except the one you want to keep available:

    4) Add the edit link to your email notification or autoresponder:

    5) Finally hide the recently added fields used for Mike_G's workaround, by injecting custom CSS code: http://www.jotform.com/help/117-How-to-Inject-Custom-CSS-Codes 


    display: none !important;


    Here is my version of your form: https://form.jotform.co/61369355663868 

    Here in the edit mode: https://www.jotform.com/edit/339265572499132625 

    You can clone it and use it if you want to: http://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL 


    Let us know if you need more help, we will be glad to assist you.

  • Profile Image

    Answered by Michael  on May 17, 2016 at 02:52 PM

    This helped out amazingly! Thank you so much. One last question. On the edit page. Is there anyway to just hide the other sections that arent editable?

    And also is there anyway to replace the submit button we currently have. We don't want people thinking that they are subscribing/paying again



  • Profile Image
    JotForm Support

    Answered by BJoanna on May 17, 2016 at 04:40 PM

    Instead of Enable/Require field conditional logic you can use hide/show field conditional logic and set your condition to hide all other fields except shipping field if Current  URL field starts with https://www.jotform.com/edit/.

    However you need to have submit button on your form, so that your users can resubmit it with changed data. What you can to is to add one additional submit button to your form and set condition that subscribe now button is shown and other submit button is hidden if Current  URL field dose not starts with https://www.jotform.com/edit/. Ant set other condition to hide subscribe now button and show other submit button if Current  URL field starts with https://www.jotform.com/edit/

    Hope this will help. Let us know if you need further assistance. 

  • Profile Image

    Answered by Michael on May 17, 2016 at 05:13 PM

    The other issue I noticed once editing, it clears out all the hidden fields on our submission backend. For example all the other fields are now blank
  • Profile Image
    JotForm Support

    Answered by Chriistian on May 17, 2016 at 11:55 PM

    I checked the conditions on your form and it appears that you were able to add the Size of Shirt fields in the condition to hide them. In that concern, the issue seems to be resolved.

    As for the blank fields when submitting the form, to better assist you with your other issue, I have moved your question to a new thread. You can check that thread by following this link: https://www.jotform.com/answers/841421 


  • Profile Image

    Answered by prowrestlingtees on May 18, 2016 at 10:58 AM

    Hide Size of Shirt was working and now it's showing again

  • Profile Image
    JotForm Support

    Answered by BJoanna on May 18, 2016 at 12:48 PM

    I think that "Size of Shirt" field is shown on edited submission, because of the conditions you have set inside of your form.

    I would suggest you to add one more if rule to each of those conditions (IF Current  URL field dose not starts with https://www.jotform.com/edit/). Also select option if all rules are matched. 

    This way "Size of Shirt" filed will not be shown when submission is edited by your users with edit link.

    Hope this will help. Let us know if you need further assistance.

  • Profile Image

    Answered by prowrestlingtees on May 18, 2016 at 01:00 PM

    Got it. That did it. One last thing I noticed on the edit form. When editing, the sign up date field changes to the current date
  • Profile Image
    JotForm Support

    Answered by BDAVID on May 18, 2016 at 02:28 PM

    Your new question will be addressed on the following thread: https://www.jotform.com/answers/841927 

  • Profile Image

    Answered by prowrestlingtees on May 19, 2016 at 03:03 PM

    I had to change the payment method since PayPal cancels unverified users right away. I am now having an issue hiding the credit card field on edit pages. Please take a look




  • Profile Image

    Answered by Ben on May 19, 2016 at 03:46 PM

    Could you please confirm to us that you have applied the same steps as mentioned previously above  and that after changing the payment tool the fields are again shown when in the editing mode?

  • Profile Image

    Answered by prowrestlingtees on May 19, 2016 at 03:56 PM

    It looks it fixed itself somehow. 


    The problem im having now is with the first and last name fields on desktop and mobile

    Shipping address on mobile

    And I'd like to get the credit card section to line up with the rest of the fields


    That should be it and i'll be set

  • Profile Image

    Answered by Ben on May 19, 2016 at 04:18 PM

    OK, thank you for the update.

    In regards to the other issue, or issues, I have moved them to a new thread here:


    I will follow up on that thread shortly.

    Please do note however that it is always best to open a new thread for each new issue or question instead of posting them on the previous thread. That gives us a better overview of the issue and helps us help you with all of them properly.