What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Issues with JotForm and Adobe Sign

    Asked by Boldservicesinc on May 17, 2016 at 10:54 AM

    Hello,

    I have set up the Adobe Sign widget on my Jotform. Everything works well and populates well except the HTML structure that is converted into the signable document. I have spoken to Adobe and they have informed me that the issue is on the JotForm side not Adobe, as the document is created by Jotform. 

    Please let me know how I can fix this issue asap, so I can start using the form!

     

    Thanks,

    Mitch Service

    Page URL:
    http://boldservices.com/pages/contractor-application-form

    Screenshot
    JotForm and thanks hello document
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    JotForm Support

    Answered by KadeJM on May 17, 2016 at 01:06 PM

    According to your above details you are experiencing an issue with the formatting of the esign in combination of the html terms you've listed per your screenshot it seems.

    Please allow me some time to fully investigate this issue as much as I can so that I can help resolve it for you and I will update you promptly once I know more about this particular problem.