What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why does jotform always delete my payment options???

    Asked by rtbball on May 18, 2016 at 10:37 AM

    Whenever I add a payment option, jotform does display the option I just added, however, when I go back to add an additional payment option I have to start all the way over.  Does jotform not save my original option?  It's so time consuming and frustrating because I have to start all the way over.  Is there anything you all can do about this?



  • Profile Image
    JotForm Support

    Answered by david on May 18, 2016 at 12:40 PM

    We only allow for one payment type per form.  It is not currently possible to have multiple payment types in a single form.  That is to say, you cannot allow for payment through both Stripe and PayPal in the same form.  This also means you cannot add 2 payment fields of the same type.

    If you need multiple sections of products, I would recommend setting your products up outside of the payment field as regular fields.  You can then assign those options calculation values:


    Total the products from all sections up in a calculation field:


    And pass that total to your payment field:


    If this is not what you are trying to do, please let us know a bit more detail regarding what type of payment option your are trying to add and we will be happy to have another look.