Why does jotform always delete my payment options???

  • Profile Image
    rtbball
    Asked on May 18, 2016 at 10:37 AM

    Whenever I add a payment option, jotform does display the option I just added, however, when I go back to add an additional payment option I have to start all the way over.  Does jotform not save my original option?  It's so time consuming and frustrating because I have to start all the way over.  Is there anything you all can do about this?

     

    Thanks!

  • Profile Image
    david
    Answered on May 18, 2016 at 12:40 PM

    We only allow for one payment type per form.  It is not currently possible to have multiple payment types in a single form.  That is to say, you cannot allow for payment through both Stripe and PayPal in the same form.  This also means you cannot add 2 payment fields of the same type.

    If you need multiple sections of products, I would recommend setting your products up outside of the payment field as regular fields.  You can then assign those options calculation values:

    http://www.jotform.com/help/301-How-to-Assign-Calculation-Value

    Total the products from all sections up in a calculation field:

    http://www.jotform.com/help/259-How-to-perform-calculation-in-the-form

    And pass that total to your payment field:

    http://www.jotform.com/help/275-How-to-pass-a-calculation-to-a-payment-field

    If this is not what you are trying to do, please let us know a bit more detail regarding what type of payment option your are trying to add and we will be happy to have another look.