What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I set up a form with paypal and tested it - payment went through but form was not sent out.

    Asked by efdchief on May 19, 2016 at 02:23 PM


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    JotForm Support

    Answered by Kiran on May 19, 2016 at 02:50 PM

    I understand that you are not receiving email notifications for your JotForm. I have checked your JotForm and tried to send a test submission to the form. The form is properly redirected to PayPal without any issue. However, as I check the submissions, there is only one submission with no payment information. As I check further, I see that there are submissions in the Incomplete payments. These are the submissions that the payment is not received. Please refer to the PayPal incomplete payments FAQs below for more information.


    I have checked the 3 email addresses set for the notifications in our bounce list and they are not listed there and should be receiving email notifications. Since the submissions are not complete with the payment, the emails were not sent. If you need to receive the notifications for the failed payment submissions also, you may enable the option Pending Payment Email from the payment field properties. 

    Hope this information helps! Please get back to us if you need any further assistance. We will be happy to help.