My email server keeps bouncing the email notifications

  • tennismemphis
    Asked on May 19, 2016 at 2:37 PM

    I have cleared the cache and removed the email from the bounce list in my account, but the email server continues to bounce the email submissions. Can you help? The server is WEBmail by Network Solutions.

    Page URL: https://form.jotform.com/60648345876165
  • Huberson
    Replied on May 19, 2016 at 2:53 PM

    Can you please try to whitelist JotForm IP addresses - Whitelisting-JotMails-IP-Addresses.

    You might also consider how you set the notification Sender Email. See this guide for more details - Setup-email-alerts-to-prevent-emails-not-being-received-issues.

     

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