My email server keeps bouncing the email notifications

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    Asked on May 19, 2016 at 02:37 PM

    I have cleared the cache and removed the email from the bounce list in my account, but the email server continues to bounce the email submissions. Can you help? The server is WEBmail by Network Solutions.

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    Answered on May 19, 2016 at 02:53 PM

    Can you please try to whitelist JotForm IP addresses - Whitelisting-JotMails-IP-Addresses.

    You might also consider how you set the notification Sender Email. See this guide for more details - Setup-email-alerts-to-prevent-emails-not-being-received-issues.


    If you need more assistance, we will be here to help.