What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Source code embed: Wheel just turning for submit form on mobile site

    Asked by aricurn on May 24, 2016 at 08:25 AM

    I have a problem with a form on a site built with a mobile site. The submit button keeps turning with no code to enter. The site is the £10 voucher form that must be viewed on a mobile - many thanks for your help with this

    Page URL:
    http://bodminvet.co.uk.mobileview.website/10voucher.php

    Screenshot
    Mobile site mobile site form on
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    JotForm Support

    Answered by Boris on May 24, 2016 at 10:36 AM

    The issue is caused by a conflict between the backend code of the site, and the source code embedded form. You can read more in the original support thread about the issue:

    https://www.jotform.com/answers/844681

    To resolve the conflict, please re-embed your form with iFrame embed method instead:

    https://www.jotform.com/help/148-How-to-get-your-Form-s-Iframe-Code

    The iFrame embed method should prevent most kinds of conflicts between your website and the form. Please let us know how it goes.