We are no longer receiving email notifications

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    Asked on May 24, 2016 at 08:50 AM

    My Contact Form stopped sending me my notification e-mail. It was working fine. Nobody edited anything. I hadn't received any contact in quite a while, so i checked my Jotform inbox on your website. I have about 20 emails to answer because I didn't get the notifications. Each missed email is a possible $2200 loss.

    This isn't the first time this has happened. I am not a happy camper.

  • Profile Image
    Answered on May 24, 2016 at 11:15 AM

    I took a look at your form email and I see that it was in the bounce list. I have removed it from the bounce list and you should now be receiving your email notifications without any issues.

    This is the reason that was sent back to our servers from your email server - which caused your email to end up in the bounce list:

    smtp; 554 4.4.7 Message expired: unable to deliver in 840 minutes.<451 Temporarily unable to process your email. Please try again later.>

    If it happens again, please do let us know.