What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We just upgraded to a paid version and 14 days later our forms are disabled because of form views? Please explain.

    Asked by ANICHINI on May 24, 2016 at 01:18 PM
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    JotForm Support

    Answered by david on May 24, 2016 at 02:18 PM

    If you form is embedded to a high traffic page, each time the page is loaded, the form will also be loaded.  Each time the form is loaded, that counts as a view.  Your account is indeed over limit for form views.  Replacing the embedded form with a link to the form will ensure only the users who would like to fill out the form are viewing it.

    Here's an article that explains why it was implemented and what this limit does https://www.jotform.com/blog/191-Announcing-Pricing-Modification-Form-View-Limits.

    If you want unlimited form views limit, you can allow JotForm to display ad (Powered By JotForm) in the footer section of your forms. To do so, just check "JotForm Footer" on your settings page https://www.jotform.com/myaccount/settings. You should see "unlimited used" in your account status after that under Form Views.