What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Incomplete Submissions: a way to export the incomplete payments as Excel or CSV

    Asked by rmacluan on May 24, 2016 at 02:00 PM

    We have a number of incomplete payments and I'd like to capture that info in the same format as our other data attached to a form.  I can export form data to excel but not incomplete payment data.  Any ideas?

    Page URL:

  • Profile Image

    Answered by rmacluan on May 24, 2016 at 02:02 PM

    Here is the url to a form that I'd like to be able to capture the incomplete payment data from: https://form.jotform.com/52585762756974


  • Profile Image
    JotForm Support

    Answered by Welvin on May 24, 2016 at 03:09 PM

    Unfortunately, it's not possible at the moment. You can only export the completed submissions. I have forwarded this thread to our developers as a feature request. If there are updates, you should know it through this thread.

    For the meantime, it's either you will complete the submission (by clicking the "Complete Submission" button) or list it down manually. 

  • Profile Image

    Answered by rmacluan on May 24, 2016 at 07:10 PM

    Thanks for letting me know.  I do hope this is added soon as this is a real pain for data management.

  • Profile Image
    JotForm Support

    Answered by liyam on May 24, 2016 at 10:17 PM

    On behalf of Welvin, you're welcome.

    If you have other questions or concerns, please do let us know.