What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not getting notification emails

    Asked by accfcr on May 25, 2016 at 12:07 PM
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    JotForm Support

    Answered by Jan on May 25, 2016 at 02:20 PM

    Your email address is not in the bounce list. I opened your form and I did a test submission. I checked the mail logs and I can see that the submission was sent successfully.

    I also checked the configuration of your notification and I can see that it is set up properly. Please check your spam folders or junk mail. You can also try whitelisting JotMail IP addresses.

    Related guide: How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    Let us know if you have any questions. Thank you.