What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My form is disabled. It worked yesterday, but not today. Can you tell me why?

    Asked by CarrieHurst on May 26, 2016 at 08:37 PM


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    JotForm Support

    Answered by Chriistian on May 26, 2016 at 10:18 PM

    It appears that your account was autosuspended by our phishing detector due to a violation jotform's terms. Please note that collecting credit card information is not allowed in jotform.

    Here's an excerpt from our terms:

    Collecting Sensitive Information. You may not use the JotForm to collect certain types of sensitive information, including but not limited to credit card information and any type of login credentials. 

    If you want the suspension to be removed, please delete the forms that are asking for user's credit card information. Once you have deleted them, let us know and we will promptly remove the suspension on your account.

    I will wait for your response.