What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Account Upgrade

    Asked by revivalanimal on May 27, 2016 at 12:21 PM

    I just upgraded our account to Gold but it's not updating.  We need to have this take effect immediately as our account form views have been disabled.  Please reply asap.  

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    JotForm Support

    Answered by david on May 27, 2016 at 12:39 PM

    I checked our records, as well as our invoices for your account and did not see a successful payment for Gold.  If you would like to upgrade to Gold, we can switch your subscription manually.  This would automatically charge the same card on file for the difference in price.

    However, since you account is over form view limits, and the monthly reset occurs in a few days, if you want unlimited form views limit, you can allow JotForm to display ad (Powered By JotForm) in the footer section of your forms. To do so, just check "JotForm Footer" on your settings page https://www.jotform.com/myaccount/settings. You should see "unlimited used" in your account status after that under Form Views.

    You can remove the footer after the reset occurs on the 1st.