What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Changes to email do not get saved after saving themAsked by vsea on May 27, 2016 at 02:42 PM
Ugh... Jot form keeps reverting my response emails back to their original tables after I edit them. VERY FRUSTRATING. Has happened FIVE TIMES SO FAR. I have had to resort to saving the code externally and then pasting it into the email. BUT JOT FORM STILL REVERTS THE EMAIL BACK TO ITS ORIGINAL FORM!!!! I DONT HAVE TIME FOR JOTFORMS SHODDY SOFTWARE!
Was gonna upgrade yesterday... GLAD I DIDNT!!!!
The reason why that would happen is if you have locked your email template down to stop the changes.
That is done when you set the emails to not send the empty fields.
To resolve this, you should unlock the table first.
Once you do, your changes will be possible to be saved and the same should not happen again.
Do of course let us know if the same happens again or if you have any questions about the same.