What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am not getting the email when someone answers my order form attached in my FB page. How to troubleshoot?

    Asked by maudeandperry on May 29, 2016 at 05:32 AM
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    JotForm Support

    Answered by EltonCris on May 29, 2016 at 09:43 AM

    I checked your form and you seem to have fixed this. However, I would suggest to delete the first notification in your form because it does not contain any recipient email.


    You can leave the notification 2 as it is.


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    Answered by maudeandperry on May 29, 2016 at 09:59 AM

    Yes thank you! Deleted the first notification already.