I just upgraded my account- why am I full again?

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    Asked on May 31, 2016 at 02:11 PM

    I need help in understanding what I level I need. The person who used to take care of this is no longer with the company and I have never worked with it before. Can someone please call me. I am not getting my information. 

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    Answered on May 31, 2016 at 03:05 PM

    I checked your account and it looks to be well within your limits.  Your forms should be able to accept new submissions.  When you upgraded to a Storage account, it only increased your total allowable stored submissions.  Since you were also over limit for form views and nearly over limit for submissions, a storage account was not sufficient.  When you upgraded to a Bronze subscription, it was sufficient to cover all aspects of your account nearing their limits.  You should not have any further trouble.