What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Duplicate Form Entries

    Asked by dianeberg on June 01, 2016 at 10:51 AM

    hello - 

    I have setup several forms on 3 websites: Event registrations and membership applications.  We have been getting several duplicate entries. When I test the forms it appears to be a easy process to follow. Do you know if it is a browser issue or have any insight to why the user feels it did not go through? any help would be appreciated. 

    http://www.floridasocietyofnephrology.com/join-fsn.html

    https://www.scoanet.org/registration.html 

    Page URL:
    https://www.scoanet.org/registration.html

    browser issue www hello 3
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    JotForm Support

    Answered by liyam on June 01, 2016 at 11:49 AM

    Hello dianeberg,

    It appears that the persons who made the submissions were refreshing the page after making the submission. This may happen if after completing the form, they close their browser and then once they open it, they open from the last session they've had on the browser used. You will notice that there is a gap difference in the time of posting between each duplicate submission.

    To prevent this matter from happening, you can set a restriction on your form by going to Preferences > Advanced > Unique Submission > Select Check Cookies Only

    Once done, click Save Changes

    If you have questions, please do let us know.

    Thanks.